How it works

How to rent a bike

To rent a bike, please call the hotline number you will find on the bike. A computer voice will ask you for the number of the bike you want to rent. After entering this number into your mobile phone you will get the code to open the combination lock on the bike.

Please make sure that the calling-number-transmission on your phone is activated.

How to return the bike

The bikes have to be returned to an official location. Block one wheel with the lock and shift the numbers. After that call the hotline again and inform us about the return location.

Official Locations of the bike sharing system

Our bike sharing system is a one-way rental system. That means you can return your bike at all official locations. If you return the bike to non-official locations we will have to charge you a service fee.

Stations with rental terminals

All stations in Dubai are equipped with a rental terminal. Simply hold your RFID customer card in front of the terminal computer to rent a bike. To return a bike, lock it at one of the racks or close to the station and confirm the return at the terminal.

Smartphone apps and mobile website

Our official smartphone app for Android and Iphone as well as a couple of third-party apps help you renting a bike with the comfort of your smartphone. Our mobile website is also optimized for rental and return with almost every modern phone.

Registration

Before you can rent a bike, you have to register your personal data (name. address, mobile phone number) once. At your future rentals, our system will identify you with your phone number. After your registration, you can use our system in all cities and countries. On one customer account, you can rent up to four bikes at the same time.

Payment

You can pay by credit card to use the bike rental system immediately. You can register by phone, online or at the terminal.

BYKY, Alwahda Building, First Floor, Office 109, P.O.Box 22514,Dubai, United Arab Emirates, 042384344

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